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Julie Niederhoff, associate professor of supply chain management in the Whitman School, was quoted in the Provisioner Online story “.” Niederhoff, an expert in human behavior and operations, says that companies need to create more robust and flexible work models moving forward after the pandemic. “To operate in a world of disruptions and uncertainty, companies need more robust flexibility and contingency plans, which are expensive — think of them like a good insurance policy,” says Niederhoff.