Good Housekeeping
Assertive Communication Helps Resolve Conflict
Tuesday, July 20, 2021,
By Sophie Gomprecht
, assistant teaching professor in the College of Arts and Sciences and director of the Psychological Services Center, was interviewed for the Good Housekeeping article “”
Kapuscinski talks about controlling one’s anger, saying, “Assertive responses involve direct communication about feelings and desired outcomes that is appropriate for the context. You do it in a manner that involves self-control, with respect for others involved in the conflict. Assertive communication has the best chance of preserving relationships and achieving desired aims.”